She also asked about vacuuming the trunk which they said they would do but didnt until she checked before leaving. when she said she didnt have any cash the guy said no pressure, but theres an ATM inside the lobby they left (didnt clean) sticky residue on the shift handle that she had to ask them to clean, ask if they do the wheels and tires (see pictures) which they said yes they will shine like new. however while doing the service one if the techs working on the detail told her how they rely on and expect tips. I work so i sent my wife to have it done and it took them a little over 2 hours, which is right for the $140 executive complete detailing. they said they were too busy and to come back early in the morning during the week because they were too busy. I have to edit my review because i am not sure who or what changed but i went in on a Sunday to get a recently purchased used car detailed because of how good they did on my other car.

But I guess it my fault because I switched cards…Now Gary refuses to give me my second refund back! All I wanted is my wrongfully charged refund. I wish this business the best but Gary needs to be addressed because a customer should never be hung up on while still speaking. But speaking on the phone with Gary is what put me in a bad spot. All the other employees seem sweet and welcoming. I really hate that I had to cancel my (renewed.yup I renewed a week later thinking this is a good car wash in Jax) membership with them but Gary ruined my whole experience. I’m still in awe with my experience today. Nor does he try to understand, he just rushes you off the phone and when he’s had enough he hangs up the phone right in your face. Gary is very unprofessional and likes to belittle people if he doesn’t understand what you mean. This is a bad business that doesn’t care about their customers, well I should say Gary doesn’t…all he does is cut you off while talking trying to rush you off the phone. That refund didn’t even match the amount I was charged but I guess I will just accept that. Crazy part I was only refunded one payment of $29.99 and was expected to settle for it. But was charged on August 23rd and September 19th for $32.24. I was charged multiple times for a membership that was supposedly canceled, I got my confirmation email on July 23rd. I was hung up on and questioned plenty of times after explaining what happened with my membership. I tried to reason with Orange Park manager Gary but he has horrible customer service skills.

I unfortunately have to come here and create a horrible review.

Big city car wash